How can we help?
We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:Search your order
How do I access my items?
After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
What do I do if I lost the link to my pass?
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.
Why can't I find all my items in my pass?
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Does this cost anything to participate?
Nope, the Cajun Trail is a free foodie passport program. We just want you to eat, explore, sip and savor your way through Southeast Texas.
How do I check in to a restaurant?
Find the link to your mobile passport, scroll down the list of restaurants until you find the one you're at, and click the rectangular check-in box -- it's that easy. But you must first click "allow location services" on your mobile device, so we know you're actually at the restaurant by your phone's GPS coordinates.
For restaurants that have multiple locations (like Tia Juanita’s), only one address is listed? Can I go to one of the other locations?
You can only check yourself in to the address listed, but if you contact support (888) 921-5333 via phone or text, they can check you in and give you credit for your visit.
Can I check-in to the same restaurant multiple times?
No, we want you to dine around and try a bunch of spots so you'll only get credit for visiting each restaurant once (as much as we and the restaurants appreciate repeat visits!).
I forgot to check-in! Can I do it once I get home?
You must be within .25 miles of the location to check-in to a restaurant, so if you forget to do it while you're there, you can either go back or call or text the support number (888) 921-5333 and we can check-in for you.
Do I need to eat or order anything in particular?
Nope, that's totally up to you, but in each restaurant's description, we highlight a few of our favorite things you don't want to miss while you're there.
Do I need to visit the restaurants in any specific order?
Nope. You can visit the restaurants in any order. Knock them all out in a week, or take your time and spread it out throughout the month or year.
How many check-ins do I need to earn a prize?
5 check-ins- TexJoy Spice & Beaumont Sticker
10 check-ins - Beaumont T-shirt (size S-3XL)
15 check-ins - Beaumont Arctic Insulated Mug
How do I know if I earned a prize?
When you've checked in to five, ten, or 15 stops, you'll receive an email and text alert that you've reached a prize checkpoint. Please fill out your shipping menu with the link provided and we will send you your prize.
How can I earn even more prizes?
Share your pics and bites on social media with the hashtags #EATBMT and #VisitBeaumontTX.
How do I get my prize?
Prizes will be shipped. Your shipping info is entered through the special link you will receive via text and email once you check into the amount of restaurants for each pass.
Why should I participate?
Besides free fun, an excuse to eat out, and tasty meals, we hope to offer a good introduction to our regional cuisine and come to appreciate all the nuances of Cajun cooking. You’ll quickly see that it encompasses everything from that messy and delicious boiled seafood platter to BBQ crabs prepared just perfectly to the approachable gumbos, stews, and po boys. It’s a foodie badge of honor to claim you’re a Cajun Texpert by the end.
What kind of restaurants are included on the pass? Are they expensive?
There's everything from fast-casual counter service to fine dining. Some are hidden gems and holes in the walls, and some are iconic Southeast Texas establishments that have been around for decades. You don't need to spend a bunch of money to eat great food, but if you want to, by all means, make it a foodie feast and splurge.
Is there a specific time frame the passport must be completed in?
Nope, the program is ongoing as long as you want to participate. If you forget and you're close to earning a prize, we may send you periodic text or email reminders.